Transparency is at the core of our operations. This Return and Refund Policy document provides a detailed explanation of the procedures, timelines, and conditions governing the return of goods purchased from our store.

Policy Scope and Eligibility
This policy applies to all standard-priced items purchased from our online store. A return is defined as the process of sending back an eligible product within the stipulated timeframe for a refund. For a return to be deemed eligible, the product must be in a resalable condition. “Resalable condition” explicitly means:
The item has all original tags and labels attached.
It is free from any wrinkles, odors, or stains.
The original packaging is intact and included, without any tears or damages.
The item has not been altered, worn, or washed.

The return window closes 30 days after the delivery date, as confirmed by the carrier’s tracking information.

Initiation and Authorization
All returns must be pre-authorized. To obtain authorization, you must access the returns section of our website and complete the digital return request form. An automated email will be sent to you confirming the receipt of your request. Our returns department will then review the request, and upon approval, a Return Authorization Number will be issued to you via email. Any return shipment received without a valid Return Authorization Number clearly marked on the package will be considered unauthorized and may be refused at the receiving warehouse.

Shipping and Liability for Returns
Customers are responsible for the cost and risk associated with returning the products. We highly recommend that you use a carrier that provides tracking and insurance for the parcel. We do not guarantee that we will receive your returned item; as such, the liability for the return shipment rests with you until it is scanned at our fulfillment center. If an item is damaged during its return transit due to improper packaging, the return will be considered invalid, and the item will be shipped back to you at your cost.

Refund Processing Details
Upon receipt of your authorized return, our team will conduct a meticulous inspection. If the product passes inspection, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the inspection and internal processing of the refund. The subsequent posting of the funds to your account is dependent on your financial institution’s policies and may take an additional 5-15 business days. Note that the initial shipping charges are non-refundable, and for returns that are not due to a company error, a restocking fee of 15% may be applied if the original packaging is missing or damaged.

Exchange Policy Clarification
At this time, our operational model does not support direct exchanges. The procedure for changing an item is to return the original purchase for a refund and then place a new order for the preferred item. This ensures that you secure the desired size or color before it sells out and streamlines the financial transaction.